Frequently asked questions
What is the return policy?
We take pride in the quality of every order. If your item arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery with your order number and clear photos of the issue.
We'll review the problem and work with you to make it right, which may include sending a replacement or providing a refund when appropriate.
Because our products are printed to order, we can't accept returns or exchanges for ordering the wrong size, selecting the wrong color, or changing your mind. Please check the size guide before placing your order.
How do I care for my Cozy Crew T Shirt?
Every Cozy Crew friend is made to join countless adventures! To help keep your shirt soft, colorful, and looking its best:
- Machine wash warm (max 40°C / 105°F)
- Use non-chlorine bleach if needed
- Tumble dry on medium heat
- Do not dry clean
- Avoid ironing directly over the printed artwork
A little extra care goes a long way in keeping your Cozy Crew companion ready for hugs, smiles, and everyday adventures.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. We average between 4-10 days to receive your package in the mail. If you do not receive your package by then, please shoot us an email so we can help you further.
Where are your products manufactured?
Our apparel is printed and shipped by trusted production partners in the United States. This helps ensure high-quality printing and fast delivery for our U.S. customers.
How much does shipping cost?
We believe checkout should be simple, so every order includes free standard shipping within our supported delivery regions. Instead of adding shipping costs at checkout, we've already included them in the product price so you'll see one straightforward price with no surprise shipping fees.